Shipping policy

Thank you for shopping with Mebala Creative Kids.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

• We currently deliver throughout South Africa.

• Standard delivery usually takes 2–7 business days, depending on your location.

• Delivery times may be longer during peak periods or due to circumstances beyond our control.

Shipping Costs

• Delivery is included in the purchase price of our products unless otherwise stated.

Order Tracking

Once your order has been dispatched, we will provide tracking details (where available) via email or WhatsApp.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.